Football players joining a new team have a herculean learning task ahead of them.
Every team has a playbook full of code words, hand symbols, formations and routes that the player has to memorize. Worse, this base playbook is tweaked weekly as the team prepares for their next opponent.
For my Human-Computer Interaction capstone project, I worked with four other students (Avanti Dabholkar, Micah Fenner, Ben Alderoty, and Robyn Lambert) on playbook training software for the Pittsburgh Steelers.
After twelve weeks of user research and prototyping, we proposed a system that teaches plays with a Duolingo inspired quiz-based learning system.
Before we could teach football, we had to learn it ourselves. We got a crash course from our client, Alejandro Villanueva, entrepreneur and Steelers offensive tackle (#78), in the basic mechanics of the game.
And synthesized our results in a training timeline, affinity diagram, and personas.
Five core themes emerged:
To narrow down to a single vision, we did a series of workshops with our client. We used our personas to quickly storyboard concepts, and then held a group discussion to refine our vision.
We envisioned an interactive playbook quizzing tool.
Rather than being asked to memorize a huge stack of plays on paper, players work through quizzes that slowly build up their knowledge. Questions are interactive and visual, and get more challenging as players get more experienced.
At every stage, players take three types of quizzes. We based this breakdown on the kinds of quizzes we saw in the Steeler’s and Tartan’s locker room.
At first, we envisioned a complex multi-stage training tool, with separate learning and quizzing modes, like this:
But after user feedback that it was too complicated, we took inspiration from Duolingo, a language learning app, where people exclusively learn from being quizzed. Knowledge is built up on questions that get progressively harder, until they intuitively know the correct answer. This approach is simpler, more interactive, and, we hypothesize, will lead to better learning outcomes.
Eventually, we see this project living on multiple platforms: a desktop interface for coaches to input playbook information, a tablet interface for players to use in training camp, and a mobile interface for players to practice in their spare time.
Then we focused in on the specific types of questions we might want to ask, validating and iterating on each question with a series of user testing sessions.
And finally we created a high-fidelity prototype to showcase our final question types and get a feel for our final interactions.
The prototype came in especially helpful in convincing Steelers head coach Mike Tomlin to move forward with the project. An old-school by-the-book technology skeptic, being able to put a physical tablet in his hands with our prototype interface—an interface that he could actually touch and interact with, helped him move beyond his initial skepticism, and allow the product to be tested in his locker room.
Watch the prototype in action:
At the end of the semester, the Steelers hired MAYA, a Pittsburgh-based design consultancy, to move the project into real-world testing. Their work is still ongoing.